Frequently asked questions
Quick answers about accounts, cards and security. Can't find yours? Our team is a message away.
How do I open a bank account?
To open a bank account, you will need proof of identity (such as a passport or driving license) and proof of address (such as a utility bill or bank statement). Some accounts may require a minimum deposit.
What is the Know Your Customer (KYC) process?
KYC involves verifying your identity, address, and in some cases, your source of income. You can complete KYC through online banking, in-branch, or using our mobile app.
How can I check my account balance?
You can check your balance via our mobile app, online banking, or by visiting any branch. We also offer balance check via phone banking.
How can I apply for a loan?
Loans can be applied for online, via our mobile app, or by visiting your nearest branch. You’ll need to provide income verification and meet eligibility criteria based on the type of loan you're applying for.
What are the fees associated with bank accounts?
Bank account fees may include monthly maintenance fees, transaction fees, overdraft fees, and ATM withdrawal charges (especially for international withdrawals). Check our fee schedule for a full breakdown.
How can I transfer money internationally?
You can make international money transfers through our online banking platform, mobile app, or by visiting a branch. Transfer fees and processing times vary depending on the destination country.
What is the process for closing a bank account?
To close your account, you will need to visit a branch or contact our customer service team. Make sure to withdraw any remaining balance and cancel any direct debits or standing orders before closing your account.
How do I set up direct debit or standing orders?
You can set up a direct debit or standing order through online banking, mobile app, or at any branch. You’ll need the recipient's bank details and the amount to set up regular payments.
How do I report a lost or stolen card?
If your card is lost or stolen, immediately report it through our 24/7 customer support hotline, mobile app, or online banking. We will block your card and issue a replacement.
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