Accounts
How do I open an account?
Select "Open account", complete the short form, confirm your email and upload your ID. We'll review your application and let you know by email.
How do joint accounts work?
Two holders share one account. You choose whether either holder can approve a payment alone, or both must sign.
How do I close my account?
Contact support. Withdraw any remaining balance and cancel standing orders first.
How do I update my details?
Sign in and open your profile settings. For a legal name change, contact support with supporting documents.
Payments
How do I send money?
From your dashboard choose Transfer, pick a recipient, enter the amount and approve with your transaction PIN.
How long do transfers take?
Nordae-to-Nordae transfers are instant. Other transfers usually arrive within one to two working days, depending on the destination.
How do I get a receipt?
Open the transaction in your dashboard and download the PDF receipt. A copy is also emailed when a payment completes.
How do I get a statement?
Choose a date range in the statements area of your dashboard and download it as a PDF or CSV.
Cards
How do I request a card?
Request a card from your dashboard. We'll confirm by email when it is approved.
My card is lost or stolen
Contact us immediately by phone or email so we can block it and arrange a replacement.
Can I use my card abroad?
Yes, cards work online and in store worldwide. Foreign-currency charges may apply, see fees & rates.
Security
What is a transaction PIN?
A PIN you create to sign payments. It is separate from your login password. Never share it.
I forgot my password
Use "Forgot password" on the login page to reset it by email.
I think I've been scammed
Contact us right away on +44 064 721 834 or support@nordaefinance.com. Speed matters.
Still need a hand?
Support is open 24/7.