Privacy policy

1. Who we are

Nordae Bank ("we", "us") provides banking and payment services. This policy explains what personal data we collect when you visit our website or use our services, why we collect it and the choices you have.

2. Information we collect

• Identity and contact details, such as your name, date of birth, address, email address and phone number.
• Verification documents, such as a government-issued ID, collected to meet our legal obligations.
• Financial information, such as your account activity, transactions, income and employment details.
• Technical information, such as IP address, device and browser details, used to keep your account secure.

3. How we use your information

• To open and operate your account and process payments.
• To verify your identity and prevent fraud, money laundering and other financial crime.
• To send you receipts, statements, security alerts and service notices.
• To improve our products and provide customer support.

4. Sharing your information

We do not sell your personal data. We share it only with service providers who help us run our services (for example email delivery and hosting), with other account holders where you share an account, and with regulators or law enforcement when the law requires it.

5. Security

We protect your information with access controls, encryption in transit and transaction PINs. No system is perfectly secure, so please keep your login details and PIN private and tell us immediately if you suspect misuse.

6. Retention

We keep your information for as long as you hold an account with us and for the period required by law afterwards.

7. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data, to object to certain processing, and to receive a copy of your data. To exercise these rights, contact us using the details below.

8. Cookies

We use essential cookies to keep you signed in and to protect against cross-site request forgery. We do not use advertising cookies.

9. Changes to this policy

We may update this policy from time to time. We will notify you of material changes on our website or by email.

10. Contact us

• Email: support@nordaefinance.com
• Phone: +44 064 721 834
• Address: The harbour center, 42 north church street George Town Cayman island